Privacy Policy

2.1 Data provided directly by you

• Identification data: name, surname
• Contact data: email address, phone number
• Professional data: status (freelance/employee), field of activity, experience
• Account data: username, password (encrypted)
• Payment data: banking information (processed by our secure payment provider)

2.2 Data collected automatically

• Browsing data: pages visited, visit duration, user journey
• Technical data: IP address, browser type, operating system
• Cookies and similar technologies (see our Cookie Policy)

Your personal data is collected and processed for the following purposes:

• Service provision: creation and management of your account, access to platform features
• Contract execution: billing, subscription management
• Communication: responding to your requests, customer support, important notifications
• Service improvement: usage analysis, development of new features
• Marketing (with your consent): newsletter, personalized offers, information about our services
• Legal obligations: compliance with accounting and tax obligations
• Security: fraud prevention, platform protection

In accordance with the GDPR, the processing of your data is based on the following legal grounds:

• Contract execution: for the provision of our services
• Consent: for marketing communications and certain cookies
• Legitimate interest: for improving our services and platform security
• Legal obligation: for compliance with our accounting and tax obligations

We retain your personal data for the following periods:

• Active account: throughout the duration of your subscription
• After account closure: 3 years for prospects, in accordance with CNIL recommendations
• Billing data: 10 years in accordance with legal obligations
• Cookies: 13 months maximum

At the end of these periods, your data is deleted or anonymized.

Your personal data is intended for AIGENZ internal services and may be shared with:

• Technical providers: hosting (Vercel), cloud infrastructure
• Payment providers: secure transaction processing with Stripe
• Analytics tools: Google Analytics, performance tools
• Communication services: email sending, notifications
• Competent authorities: upon legal or judicial request

All our subcontractors are subject to confidentiality obligations and can only use your data for defined purposes.

Some of our providers may be located outside the European Union. In this case, we ensure that:

• The country has an adequacy decision from the European Commission, or
• Appropriate safeguards are in place (European Commission standard contractual clauses)

You can obtain a copy of these safeguards by contacting us at privacy@traject.so.

We implement all appropriate technical and organizational measures to ensure the security of your data:

• Encryption: HTTPS protocol, encryption of sensitive data
• Authentication: secure passwords, two-factor authentication
• Access control: access limited to authorized persons only
• Monitoring: intrusion detection, access logging
• Backups: regular and secure backups
• Audits: regular security tests

In accordance with the GDPR and the French Data Protection Act, you have the following rights:

• Right of access: obtain confirmation that your data is being processed and receive a copy
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data under certain conditions
• Right to restriction: limit the processing of your data in certain cases
• Right to object: object to the processing of your data for reasons relating to your particular situation
• Right to portability: receive your data in a structured, commonly used format
• Right to withdraw consent: at any time, without affecting the lawfulness of processing based on consent before withdrawal
• Right to define directives: define directives regarding the fate of your data after your death

To exercise your rights

Send your request by email to: privacy@traject.so
Or by mail to: AIGENZ - Office 326, 59 rue de Ponthieu, 75008 Paris

We will respond within a maximum of one month. Proof of identity may be requested to verify your identity.

Right to lodge a complaint

You have the right to lodge a complaint with the CNIL (French Data Protection Authority) if you believe that the processing of your personal data does not comply with regulations.

CNIL
3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
Phone: 01 53 73 22 22
Website: www.cnil.fr

Our site uses cookies to improve your experience. For more information about our use of cookies and how to manage them, see our Cookie Policy.

We may modify this privacy policy at any time. The most recent version will always be available on this page with the date of last update.

In case of substantial modification, we will inform you by email or via a notification on the platform.

For any questions regarding this privacy policy or the processing of your personal data, you can contact us:

By email: privacy@traject.so
By mail: AIGENZ - Office 326, 59 rue de Ponthieu, 75008 Paris